Privacy, Confidentiality & Data Policy

Introduction

We are committed to protecting the privacy, confidentiality and security of all students, parents, tutors and website users.

Personal information is handled responsibly and in accordance with applicable UK data protection standards and professional safeguarding practices.

1. Information We May Collect

To provide tutoring services effectively, we may collect the following information:

• Student and parent names.
• Contact information such as phone numbers and email addresses.
• Tutor information and lesson availability.
• Lesson schedules and attendance records.
• Academic information relevant to tutoring support.
• Payment and invoicing details.
• Communications made through WhatsApp, email, forms or lesson platforms.
• Basic website usage and technical information.

2. How Information Is Used

Information is collected only for legitimate educational and operational purposes, including:

• Arranging and managing lessons.
• Matching students with suitable tutors.
• Scheduling and lesson coordination.
• Processing payments and refunds.
• Providing academic support and customer service.
• Maintaining professional and safeguarding standards.
• Improving website functionality and service quality.

3. Confidentiality

• Student, parent and tutor information is treated confidentially and handled professionally at all times.
• Personal information will not be sold, publicly shared or disclosed unnecessarily to third parties.
• Tutors and staff are expected to maintain appropriate confidentiality regarding lesson content, student progress, contact details and communications.

4. Data Security

• Reasonable security measures are used to help protect information from unauthorised access, misuse or loss.
• Information may be stored securely through password-protected systems, encrypted platforms, secure cloud services or protected business accounts where appropriate.

5. Lesson Recordings & Educational Materials

• In certain circumstances, lessons or educational materials may be recorded or retained for safeguarding, revision, training or quality assurance purposes where appropriate.
• Such materials remain private and must not be distributed without permission.

6. Data Retention

• Information is retained only for reasonable operational, educational, accounting, safeguarding or legal purposes.
• When information is no longer required, reasonable steps are taken to securely remove or dispose of it appropriately.

7. Website Usage & Cookies

• The website may use cookies or basic analytics tools to improve website performance, user experience, functionality and security.

8. Third-Party Platforms

• Certain third-party services may be used for lesson delivery, payments, communication, scheduling or website hosting.
• Users may also be subject to the policies of those third-party platforms where applicable.

9. Professional & Safeguarding Standards

• Information may be reviewed or shared where reasonably necessary for safeguarding concerns, prevention of misuse of services, security purposes or compliance with applicable UK legal obligations.

10. Policy Updates

• This policy may be updated periodically to reflect operational improvements, safeguarding standards, website changes or legal requirements.
• Continued use of the services following updates constitutes acceptance of the latest version of the policy.

Contact Information

If you have any questions about this Privacy, Confidentiality & Data Policy, please contact us using the details below.